Patient Portal

A patient portal is a healthcare tool designed to helps patients navigate the healthcare system and get timely care. Patient Portals can help the patient coordinate types of patient care, connect patients with resources, and educate patients about their healthcare. Patient portals are critical for chronic disease such as cancer, heart disease, or diabetes.





Patient Portal Course Outline (3 day training 8 hours a day)

  • In person and remote online training avaliable
  • Self paced e-learning modules
  • A hybrid course designed to improve basic patient navigation skills.


 This comprehensive course is introductory training for patient navigators who want to gain navigation skills and knowledge of patient resources, basic health promotion, professional conduct and motivational interviewing. Don‘t miss this opportunity to network with other navigators!
Please Note: To receive a certificate of completion for this course you must attend and actively participate in the entire program of training (online and face to face). Before class begins, you must also complete online “pre-work” activities to prepare you for small group discussions and other learning activities.


Areas of Focus

HiTech Act
EHR History
Meaningful use for doctors
Outpatient vs. Inpatient
Rolls and Responsibilities for providers and patients
Healthcare Acronyms
Provider Professional Boundaries
Ethical Decision Making
Patient Confidentiality
Patient Bill of Rights
Basic Patient EHR Training (Making Appointments, Reviewing Medications, Patient Diagnosis Education, Secure Messaging with Provider)
Transferring Records to Specialist and Medical Teams
Patient Care Management
Using Patient Mobile Healthcare Apps and Telehealth Technology
Literacy in Healthcare at all levels